Customer Success Team
Driving SaaS Customer Growth and Retention
The CLIENT
AVIVA was exclusively retained by a publicly traded global leader in Business Intelligence and GenAI solutions to facilitate the rapid expansion of their North America based Customer Success Management team with a total of 5 new additions.
The CHALLENGE
Product Domain Experience: Required Customer Success experience supporting a Business Intelligence and AI SaaS platform
Timeline: Candidates for all 5 positions needed to be identified, qualified, competency assessed, interviewed, and selected within 1 month of project kickoff
Varying Seniority: Requirements involved different levels of seniority and market segments
Numerous Locations: Hiring supported US Regional requirements, West Coast, Northeast, Central, and Southeast
Our SOLUTION
AVIVA launched a multi-hire campaign by appointing our research team to map and identify Customer Success professionals across the US with specific experience supporting BI/AI/Data SaaS products. We created a list of target companies and engagement approaches, ultimately providing a collection of qualified and interested candidates.
AVIVA’s search methodology identified a total of 71 candidates across the Business Intelligence/SaaS industry. Our screening process resulted in a shortlist of 14 candidates for our client to interview with 5 selected and 3 being women candidates.
We successfully filled all positions with selected candidates hired within timeline.
Sr. Director, Customer Success - Enterprise - Southeast
Director, Customer Success - Strategic - West Coast
Sr. Customer Success Manager - Enterprise - Central
Customer Success Manager - Mid Market - Southeast
Customer Success Manager - Mid Market - West Coast